Delete Your Account

Last updated: July 2026

You can delete your Velo account and personal data at any time. This page explains how to do it and what happens to your information.

Option 1 — Delete from within the app

The fastest way to delete your account is directly in the Velo app:

Open the Velo app and sign in.
Go to Profile (or Account).
Tap Account Settings.
Select Delete Account and confirm.

Your account is deactivated immediately, and your personal data is removed as described below.

Option 2 — Request deletion by email

If you can no longer access the app, send a deletion request and we'll process it for you:

Email velodeliverygh@gmail.com from the address linked to your account, or
Message us on WhatsApp with the phone number on your account.

Please use the subject line "Delete my Velo account" and include the name and phone number on the account so we can verify your identity. We action verified requests within 7 days.

Request via WhatsApp

What gets deleted

When your account is deleted, we permanently remove:

Your profile — name, email address and phone number
Saved addresses and delivery locations
Device and push-notification tokens
Your login credentials

What we may keep

Some records are kept for legal, accounting and fraud-prevention reasons even after your account is deleted. These are retained only as long as the law requires and are not used to identify you for marketing.

Transaction and order records required for tax and accounting purposes (retained up to 3 years, per our Privacy Policy).
Anonymised, aggregated usage data that can no longer be linked to you.

Before you delete

Account deletion is permanent and cannot be undone.
Make sure you have no active or in-progress orders.
Any unused promotional credit or balance will be forfeited.

Questions?

If you need help, contact us at velodeliverygh@gmail.com or call 0544 493 049. See our Privacy Policy for full details on how we handle your data.